Refund policy

Return and Refund Policy for Sankofa Korner, LLC

Effective Date: September 10th, 2024

At Sankofa Korner, we strive to provide high-quality, nutrient-rich juices and wellness products. Due to the perishable nature of our products, we have specific guidelines for returns and refunds to ensure the best customer experience while maintaining the freshness and integrity of our offerings.

1. Perishable Goods – No Returns

All of our juices and other consumable products are perishable items. Therefore, we do not accept returns on any food or beverage products once they have been shipped. Please carefully review your order before completing your purchase.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect product, we sincerely apologize for the inconvenience. Please follow the steps below for a resolution:

  • Notification Timeframe: You must contact us within 24 hours of receiving the item(s) to report any damage or incorrect product(s).
  • Proof of Issue: Please provide clear photos of the damaged or incorrect item(s) and your order number. This will help us assess the issue and expedite the process.
  • Resolution: Upon verifying the issue, we will offer either a replacement or a refund, depending on your preference and product availability.

3. Cancellations and Refunds

  • Order Cancellations: Orders can only be canceled within 2 hours of placing the order, as we process and prepare juices quickly to ensure freshness. After the 2-hour window, cancellations are no longer accepted.
  • Refunds for Cancellations: If your order is canceled within the specified timeframe, a full refund will be processed to your original payment method. Refunds typically take 5-10 business days to reflect in your account, depending on your bank.

4. Subscription Refunds

For customers subscribed to our regular juice delivery service:

  • Pausing or Canceling Subscriptions: You can pause or cancel your subscription at any time. To avoid being charged for the next delivery cycle, please ensure to cancel or pause at least 48 hours before your next scheduled delivery.
  • Refunds for Subscriptions: If you cancel your subscription and a payment has already been processed for the upcoming cycle, no refunds will be issued. You will, however, continue to receive your scheduled deliveries for that payment period.

5. Non-Refundable Items

In addition to perishable goods, the following items are non-refundable:

  • Gift cards
  • Special promotional or sale items
  • Wellness programs or digital content after they’ve been accessed

6. How to Request a Refund

To request a refund for damaged or incorrect items, or if you have any other concerns with your order, please reach out to us at:

Email: SankofaKorner@gmail.com

7. Contact Us

For any questions regarding your order or our return/refund policy, please contact us at:

Sankofa Korner, LLC
Email: sankofakorner@gmail.com